Help Centre
How can we help?
Quick answers to the most common questions. If yours isn't here, WhatsApp us — we respond within hours.
Getting started
Make your first quiz in under 60 seconds
Do I need to sign up to use Prep Titans?+
Yes — a free account is required so we can save your progress, bookmarks, and quiz history. Sign-up takes 30 seconds via Google or email. No card, no payment, no plan to pick.
Is everything really free?+
Yes, completely. We run on voluntary donations from supporters. If you want to chip in, see the Support Us page — but it's optional. Every feature is open to every student.
How do I start my first quiz?+
After signing in, click MCQ Bank in the sidebar → pick a chapter (e.g., Cell Structure & Function) → choose a mode (Practice / Past Papers / Practice MCQs) → click Start Practice. That's it.
What's the difference between Practice, Past Papers, and Practice MCQs?+
Practice = chapter-aligned MCQs we curated. Past Papers = real MDCAT past-paper questions from actual exams. Practice MCQs = additional drill questions for the same chapter. Use Practice first to build understanding, then Past Papers to test under realistic conditions.
Using the MCQ Bank
Tips for the quiz interface
How does the Skip button work?+
On any unanswered question, click 'Skip →' to mark it as 'come back later' and jump to the next one. Skipped questions appear in the question map with an amber tint and can be filtered via the 'Skipped' chip.
Where can I see all my questions at once?+
Scroll below the Previous/Next buttons during any quiz — there's a 'Question Map' panel. Click to expand it. You'll see a grid of all question numbers + filter chips (All, Attempted, Skipped, Left, Bookmarked, Flagged).
How do I bookmark a question?+
Click the bookmark icon (top-right of every question) during a quiz. Bookmarked questions appear in the Bookmarks page in your sidebar, plus you'll see an amber dot on those cells in the Question Map.
I see a wrong answer — how do I report it?+
Click the 🚩 flag icon at the top of any question. Tell us briefly what's wrong. We review reports weekly via the admin panel and fix confirmed errors fast.
What are the per-option Explanation buttons?+
After you check your answer, each option gets its own 'Explanation' chevron showing why that specific option is right or wrong. The correct option's explanation auto-opens; your wrong pick (if any) also auto-opens so you immediately see your mistake.
Account & settings
Manage your profile, email, sign-out
How do I change my name or profile picture?+
Click your avatar (bottom of sidebar) → manage account. This opens your account settings where you can update name, profile picture, email, password, and connected accounts (Google, etc.).
How do I sign out?+
There's a 'Sign out' button at the bottom of the sidebar — works the same on desktop and mobile. You can also sign out via the avatar menu at the bottom of the sidebar.
Can I delete my account permanently?+
Yes. WhatsApp us at +92 341 7964379 asking for deletion. Your account, quiz history, bookmarks, and reports are removed within 72 hours per our Privacy Policy.
Can I change my email address?+
Yes — via your account settings (click your avatar → manage account → Email addresses). The change syncs automatically on your next sign-in.
Donations & supporting
How to give, how it's tracked
Why should I donate if everything is free?+
Running the platform costs money — server hosting, AI explanation generation, content development. Donations keep it free for thousands of Pakistani students who otherwise couldn't afford prep platforms. Even Rs. 100 covers a few weeks of explanation generation.
How do I donate?+
See the Support Us page. We accept JazzCash, EasyPaisa, NayaPay, bank transfer (6 banks listed), PayPal, and crypto. After sending, WhatsApp us a screenshot so we can thank you and log it.
Is my donation tax-deductible?+
Not currently — we're not yet a registered non-profit. We're working on registration; once approved, future donations will be tax-deductible.
Can I get a refund if I change my mind?+
Donations are voluntary gifts, not purchases, so they're non-refundable in general. If there's a genuine error (wrong amount, mistakenly sent, etc.), WhatsApp us within 7 days and we'll make it right.
Will my name appear on a public supporters wall?+
Only if you opt in. When you donate, there's a 'Show on supporters wall' checkbox — leave it unchecked for full anonymity. You can also message us anytime to opt out.
Technical issues
When something breaks
The page won't load / shows an error.+
Try a hard refresh first (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). If the error persists, screenshot it and WhatsApp us with the URL. Our error pages also show a 'ref' code — include that if you see one.
My quiz progress disappeared.+
Progress saves to your account on each answer, so it should survive page reloads. If you genuinely lost progress, WhatsApp us your email + approximate quiz time and we'll check the database directly.
The site looks broken on my phone.+
We test on iOS Safari, Chrome (Android), and Brave. If something looks off on your device, send us a screenshot + your browser/phone model. We've patched specific Android drawer overlap bugs and might have missed something else.
Sign-in isn't working.+
If the email-link or Google sign-in fails, check your spam folder for the magic-link email. Otherwise WhatsApp us — we can manually verify your account from our side.
Didn't find your answer?
Skip the FAQ — just message us directly. Real humans, fast replies.